Recently, my family and I were trapped on an escalator at a major Hardware store, when the wheels of a trolley caught at the bottom of the escalator. People started to panic as they were pushed into one another. It was a very frightening experience. Fortunately, my daughter-in-law knew how to press the stop button to our great relief. No one was hurt, just shaken up. Surely there should be more education about safety and access to emergency buttons when necessary. Have you experienced anything similar in stores near you that you were worried about?